Shipping and Delivery

Costs of shipping for physical items.

Flat rate $17 per order* unless otherwise offered under a promotion.

*However, it is near impossible to calculate real costs assoicated with delivering to a large and vast country like Australia. We reserve the right to decline an order if the shipping costs make the sale non profitable. In such case we will contact you to offer an alternate shipping cost. If you decline we will refund 100% of your payment immediately.

Method of delivering digital products.

There may be a nominal charge for shipping when you purchase a digital or virtual product. We reserve the right to mail your digital product and have you sign for it instead of sending via email. 

Carriers

It is impossible to declare which carrier we will use to ship your order since some products are sent from our location and others direct from the importer or agent ( drop shipping). If you need to know please call us prior to making a purchase.

Typically the majority of orders are fulfilled by one of these options below.

  • Star Track
  • Toll 
  • TNT
  • Australia Post*

* However orders of significant value will always be delivered by a courier and not Australia Post.

 


International Orders.

We do not ship goods outside of Australia through this website under any cirumstances. If an order were to arive with a shipping address outside the country of Australia will will immediately refund all monies.

Delivery timeframe

Many products are in stock either at our place of business or at the warehouses of the supplier chain/ importer of the vendor. It is typically expected that such products will be sent within 2 business days of order. However if an item is not readily available within an expected 2 week period we will contact you and provide an estimation of delivery timeframe. You may choose to receive a refund if goods can not be provided within 2 weeks. Please remember some products listed on our site are imported only when requested. 

"Ship to address : Consider your "Delivery address"

Before you submit this order please take a moment to consider the delivery address. Is this a business address or a private address? Wherever possible we strongly recommend having orders shipped to your business address or a close family members business address. Even if you plan on being home at a residence there are many "moments" in a day that prevent you from answering the door. In these cases the courier may leave a card but the inconvenience can be bothersome. Furthermore, sometimes when a signed delivery has not been achieved and is taken away an additional delivery charge of $12 applies to you that you agree for us to charge to your credit card. A Tax invoice will be supplied to you.  NB. We have not access to your credit card numbers in complete form. However, the payment gateway provides the right for merchants to make such a charge.. Also note. If you plan to use EFT payment we can not ship to a residential address without an ATL.

RISK OF LOSS

All items purchased from VIDEODESK AUSTRALIA are made pursuant to a shipping contract. Meaning that part of the sale is for VIDEODESK AUSTRALIA to provide the shipping as a responsibility. Therefore, we take the responsibility of providing adequate and safe carriage. For this reason you may not choose your own carrier through this website. If you wish to use a specified carrier you will relinquish the right to claim loss from carriage. Please call if you need to use a specified carrier.
The sale of goods is only terminated once the goods have been delivered safely to you by way of a succesful tracking number from a general freight handler. Therefore it should be expected that any damage or loss during transit is the responsibility of VIDEODESK AUSTRALIA not the purchaser. .The risk of loss passes to the customer once the courier has noted they have delivered the item, whether signed by a receiver or not or whether an authority to leave was provided by you or not. It is your responsibility to be ( or have someone else be ) at the delivery address when the delivery occurs.

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Copyright © 2022 Videodesk Australia. ABN: 21996947439. All rights reserved. All prices listed in AUD including GST